News and updates
My MuchBetter Account
Questions about your account information, settings, and details.
Send and Receive Funds
About P2P transfers
Gaming Merchants - Deposits and Withdrawals
MuchBetter Card & Contactless Devices
Articles about the MuchBetter Card, key fob and other wearables
Security and Verification
Here you can find out how we protect your account and your money
Bonus and Promotions
Real Betis - Help
- EEA Relaunch - Germany/Austria
- EEA Relaunch - Norway (with funds)
- EEA Relaunch - Norway (without funds)
- EEA Relaunch - Other EEA Countries
- [EEA] If I started the refund process with PayrNet, may I cancel it and leave the funds in MuchBetter instead?
- [EEA] How can I trust MuchBetter after the disruption?
- [EEA] Will there be any kind of compensation for the inconvenience caused to EEA customers?
- [EEA] Do I have to pay fees to receive my funds?
- [EEA] Are the same merchants still available?
- [EEA] Are the same payment options still available for top-ups and withdrawals?
- [EEA] Do I need to create a new account?
- [EEA] Can I use my MB card/fob? Or do I need to order a new one?
- [EEA] When will cards/fobs be available again?
- [EEA] Do you have a license?
- [EEA] Can you make a manual withdrawal for me? I don't have the app anymore
- [EEA] Can I use my account as before?
- [EEA] Will my account be closed/deleted if I don't use it?
- How do I use MuchBetter?
- I cannot log in - Problems with my keyboard
- I forgot my passcode and can't reset it
- How do I reset my Passcode?
- My credit or debit card worked before but not anymore
- Why is my card not working?
- My card is not working / it only worked once
- Funds debited from my card but not credited to my MuchBetter account
- Personal IBAN / Bank Transfer TopUps
- MB Cash voucher explanation (Canada)
- Where can I get the Interac confirmation number?
- How long for an e-Transfer to get credited to my MuchBetter balance
- I forgot to put the new reference on my eTransfer or reused a reference. What now?
- Why was a different amount credited to my MuchBetter account?
- I deposited with Boleto and have not received the funds.
- How do I withdraw my funds?
- How long will my bank transfer withdrawal take?
- Why did my withdrawal via bank transfer fail?
- Which Merchants can I spend MuchBetter balance on?
- Funds were debited from my MuchBetter account but not credited to my gaming account.
- How do I deposit funds to my gaming account / make payment to an online merchant?
- I withdrew funds from my gaming account but the funds have not being credited to my MuchBetter account
- MB Coins - How do they work?
- How to activate my key fob and link my ticket to the fob (new generation fobs)?