News and updates
My MuchBetter Account
Questions about your account information, settings, and details.
Send and Receive Funds
About P2P transfers
Gaming Merchants - Deposits and Withdrawals
MuchBetter Card & Contactless Devices
Articles about the MuchBetter Card, key fob and other wearables
Security and Verification
Here you can find out how we protect your account and your money
Real Betis - Help
- EEA Relaunch - Germany/Austria
- Temporary Service Disruption for EEA Customers
- Interac fee changes
- EEA Relaunch - Norway (with funds)
- EEA Relaunch - Norway (without funds)
- EEA Relaunch - Other EEA Countries
- [EEA] If I started the refund process with PayrNet, may I cancel it and leave the funds in MuchBetter instead?
- [EEA] How can I trust MuchBetter after the disruption?
- [EEA] Will there be any kind of compensation for the inconvenience caused to EEA customers?
- [EEA] Do I have to pay fees to receive my funds?
- [EEA] Are the same merchants still available?
- [EEA] Are the same payment options still available for top-ups and withdrawals?
- [EEA] Do I need to create a new account?
- [EEA] Can I use my MB card/fob? Or do I need to order a new one?
- [EEA] When will cards/fobs be available again?
- [EEA] Do you have a license?
- [EEA] Can you make a manual withdrawal for me? I don't have the app anymore
- [EEA] Can I use my account as before?
- [EEA] Will my account be closed/deleted if I don't use it?
- How do I use MuchBetter?
- I cannot log in - Problems with my keyboard
- I forgot my passcode and can't reset it
- How do I reset my Passcode?
- My credit or debit card worked before but not anymore
- Why is my card not working?
- My card is not working / it only worked once
- Funds debited from my card but not credited to my MuchBetter account
- Personal IBAN / Bank Transfer TopUps
- Interac transaction delays March 31st, 2023
- MB Cash voucher explanation (Canada)
- 1% Interac cashback no longer available
- Where can I get the Interac confirmation number?
- How long for an e-Transfer to get credited to my MuchBetter balance
- I forgot to put the new reference on my eTransfer or reused a reference. What now?
- Why was a different amount credited to my MuchBetter account?
- I deposited with Boleto and have not received the funds.
- How do I withdraw my funds?
- How long will my bank transfer withdrawal take?
- Why did my withdrawal via bank transfer fail?
- Which Merchants can I spend MuchBetter balance on?
- Funds were debited from my MuchBetter account but not credited to my gaming account.
- How do I deposit funds to my gaming account / make payment to an online merchant?
- I withdrew funds from my gaming account but the funds have not being credited to my MuchBetter account
- I have not received my MuchBetter Card / FOB
- Intermittent downtime with the MuchBetter card and contactless devices
- FOB Transaction Limit
- How to activate the Real Betis mode in my MuchBetter wallet?
- How to activate my key fob and link my ticket to the fob (new generation fobs)?