If you forgot to enter a reference or reused a previous reference, we might not be able to automatically apply the funds to your account. If the funds have not been credited after 12 hours, please follow these steps:
- Contact Support: Email us at support@muchbetter.com with the complete and unmasked Interac confirmation number (e.g., CA*** where ***** are 6 letters/numbers)**. You can find this number in your online banking or in the auto-deposit confirmation email sent by Interac.
- Check Your Email: Ensure you check your spam folder and your promotion/update categories in case the email was delivered there. You can also try searching for "Interac" or "Gigadat" in your email.
- Request from Your Bank: Alternatively, you can request the confirmation number from your bank. They can contact Interac directly on your behalf if needed.