Interac e-Transfers are typically credited to your account within 5 minutes to 3 hours. However, it can take longer if the reference is missing or incorrect. In most cases, the transfer is completed within 12 hours.
To ensure your transaction is processed and credited promptly, please follow these steps:
- Initiate all deposits in your MuchBetter app.
- Enter the exact and unique (one-time) reference we provide in the "message" field.
- Complete the process within 24 hours.
If you need to locate a missing e-transfer, please provide us with the Interac confirmation number. This typically looks like this: CA*** (where ***** are 6 numbers/letters)**.
You can find the confirmation number in the following ways:
- Your email: Interac sends an auto-deposit confirmation email for all successful e-transfers. If your e-transfer shows as auto-deposited or completed, you should have received this email. Please check your spam folder and your promotion/update categories in case it was delivered there. You can also try searching for "Interac."
- Your bank: You can request the confirmation number from your bank. They can contact Interac directly and request it if needed.