Our payment provider requires the Interac confirmation number in order to locate the transaction. This typically looks like:
CA***** (where ***** are 6 numbers/letters)
You can get this from:
- Your email. Interac sends an auto-deposit confirmation email for all successful e-transfers. If your e-transfer is showing as auto-deposited or completed, you must have received this email. Please check your spam folder and your promotion/update categories in case it is delivered to one of these inboxes. You can also try searching for Interac.
- You can request it from your bank. They can contact Interac directly and request it from them if needed.