In most situations, you can reset your own passcode by tapping the “forgot passcode” link on the login screen.
However, if you meet “Jim”, we need a little more information to be able to assist with a passcode reset:
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Please take a clear picture of yourself holding your photo ID.
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Tap the “Help” button below and send us a message attaching the picture you just took.
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Sit back and wait, we’ll try to get back to you within 48 hours, although in most cases it is much sooner!