If you've forgotten your passcode, don't worry! Here are the steps you can follow to reset it:
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Reset via Login Screen:
- On the login screen, tap the “Forgot Passcode” link.
- Follow the on-screen instructions to reset your passcode.
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Additional Assistance:
- If you encounter any issues with the process, we may need a bit more information to assist you with the reset.
- Please take a clear picture of yourself holding your photo ID.
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Contact Support:
- Send an email to support@muchbetter.com with a brief description of your problem and attach the picture you just took. We aim to respond within 48 hours, although in most cases, it is much sooner.
Important Information:
- Multiple failed login attempts or accessing your MuchBetter wallet from a new device may trigger security alerts. This could result in a temporary lockout of your wallet or require a passcode reset.
- If you fail to log in multiple times consecutively, you may need to wait for a 24-hour cool-down period to expire before trying again.
- For urgent access, please contact our support team for further assistance.