If you tried to access your MuchBetter account on a new mobile device and you failed to log in multiple times within the last 24 hours, the access to your account may have been blocked as a security measure. As a result the app will not allow you anymore to request a new verification code via SMS.
In this situation please allow 24 hours and try once again after the automated block has expired. If you are not aware of this failed login activity, please let us know as soon as possible and we will investigate this for you.
If you require immediate access to your account, contact our support and in your message include the answers to the following security questions:
- What is your phone number registered in your MuchBetter account?
- When was the last time you accessed your MuchBetter account?
- Which was the last transaction carried out with your account and what was the amount of this transaction?