It is possible that a credit or debit card that was previously accepted may be declined or stop being approved for further top-ups. This can happen for several reasons, including (but not limited to):
- The card being recently restricted by your bank.
- The card being restricted towards gaming-related transactions.
- Exchange rates resulting in a charge higher than the available balance on your card.
- An incorrect CVC or expiry date being entered.
- The card reaching its credit limit.
- Suspicious or unusual activity detected by your bank.
- The card not being authorized for international transactions.
- Temporary technical issues with the payment processor.
- Insufficient funds in the account.
For more information, we advise you to contact your bank directly to clarify the possible reasons for your recent declined attempt to make a purchase at MuchBetter. Many card issuers use generic codes for rejections and we are not always able to tell the exact reason why a purchase may have been declined or failed.
Here are a few alternatives you may try:
- Head over to VoucherMap and purchase a voucher with your card. You can then use this voucher to add funds to your wallet, and this should come through with no problem!
- You may also try using a different card issued by another financial institution or bank.
- In addition to VISA and Mastercard, you can use other alternate top-up methods available in the MuchBetter app.
Should you need further assistance, please contact us at support@muchbetter.com with detailed information on your query.