There are multiple reasons why your card might not be working. One common reason is that your card could have online gaming restrictions. You can verify this by calling the issuing bank and asking if they allow transactions coded as 7995, which identifies online gaming transactions.
Many cards in Canada, Latin America, and other countries have these restrictions.
However, there are several other reasons why your card might not be working, including:
- Recent restrictions by your bank: Your bank may have recently placed restrictions on your card.
- Incorrect card details: An incorrect CVC or expiry date may have been entered.
- Credit limit reached/Insufficient funds: Your card may have reached its credit limit or have insufficient funds.
- International transaction authorization: Your card may not be authorized for international transactions.
- Technical issues: Temporary technical issues with the payment processor can cause declines.
For more information, we advise you to contact your bank directly to clarify the possible reasons for your recent declined attempt to make a purchase at MuchBetter. Many card issuers use generic codes for rejections, and we are not always able to tell the exact reason why a purchase may have been declined or failed.
Here are a few alternatives you may try:
- VoucherMap: Head over to https://vouchermap.com/ and purchase a voucher with your card. You can then use this voucher to add funds to your wallet, and this should come through with no problem!
- Different card: You may also try using a different card issued by another financial institution or bank.
- Alternate top-up methods: You can use other alternate top-up methods available in the MuchBetter app.
Should you need further assistance, please contact us at support@muchbetter.com with detailed information on your query.