Boleto deposits are typically credited within 48 hours from the moment you initiate the transaction. However, there are a few factors that can affect this timeline:
- Weekend and Holiday Delays: Deposits made on Friday afternoons or during the weekend will generally be credited the following Monday. Additionally, bank or national holidays may cause further delays in processing your payment.
- Verification Process: Occasionally, additional verification may be required, which can extend the processing time. This is to ensure the security and accuracy of your transaction.
- Bank Processing Times: Different banks may have varying processing times, which can also impact when the funds are credited to your account.
If your account has not been credited after 48 hours, please follow these steps:
- Check Your Email: Look for any communication from us regarding your deposit. Sometimes, additional information or action may be required on your part.
- Contact Customer Support: Reach out to us at support@muchbetter.com with proof of payment showing the transaction details. This should include the Boleto barcode, payment receipt, and any confirmation emails you received.
Once we receive your proof of payment, we will investigate the issue promptly. Our team will work to resolve the matter as quickly as possible and ensure your funds are credited to your account.