Typically, transfers to merchants are almost instant. If the funds debited from your MuchBetter account have not been credited to your gaming account, follow these steps to resolve the issue:
- Log in to the MuchBetter app: Open the app and locate the missing transaction on the main page.
- Capture a screenshot: Take a screenshot of the transaction details.
- Contact the gaming merchant: Send the screenshot to the gaming merchant's Security/Payments team. Include the following details:
- Your gaming account information
- Date of the transaction
- Amount transferred
The reference number visible in your screenshot should serve as sufficient proof that the transaction was completed. The gaming merchant can use this information to locate the transaction on their end and credit the funds to your gaming account.