If you attempt to claim an e-Transfer and enter the wrong password three times or more, the withdrawal process will be interrupted. As a security measure, the funds will be returned to the sender's account. In this case, the funds will be re-applied to your MuchBetter account once they are received back from the e-Transfer system.
What to Expect Next:
- Return of Funds: The funds will be returned to your MuchBetter account. This process typically takes between 3 to 5 business days (Monday to Friday). The exact time frame can vary depending on the processing times of the financial institutions involved.
- Security Measures: This process is in place to ensure the security of your funds. By returning the funds to the sender's account after multiple failed password attempts, MuchBetter helps protect against unauthorized access and potential fraud.
Steps to Avoid This Issue:
- Double-Check the Password: Before entering the password, make sure you have the correct one. If you're unsure, refer to the original e-Transfer notification or contact the sender for confirmation.
- Reset the Password: If you have forgotten the password, use the password reset option provided by the e-Transfer service. This will allow you to set a new password and access the funds without multiple failed attempts.
- Contact Support: If you encounter any issues or have questions about the process, MuchBetter's customer support team is available 24/7 to assist you. You can reach them via the app or by emailing support@muchbetter.com.