Direct bank transfers and Interac e-transfers are processed from Monday to Friday. It could take 3-5 business days (Monday to Friday) for the funds to be credited to your bank account
If there are any questions from our side while reviewing your withdrawals, our team will get in touch with you, otherwise, we aim to submit all withdrawals as soon as possible.
Direct Bank Transfers: Please ensure that your banking details are correct. You can verify your 3-digit Institution ID, the 5-digit Branch Transit and your Bank Account Number with your bank.
Interac e-transfers: You will receive an SMS message with the password of your withdrawal within 24 hours. You will then receive an email from Interac with a link to claim your funds. Please check your spam folder and your promotion/update categories in case it is delivered to one of these inboxes.