If you do not see the e-transfer notification email, please check your spam folder and your promotion/update categories. The e-transfer is sent by Gigadat, our payment processor.
Please be sure to:
- Ensure your email address is correctly linked to your bank account.
- Check your spam/junk folder, as emails can sometimes be marked as spam.
- Check your promotions/updates tabs if you use Gmail or similar services.
- Wait for processing time, as Gigadat processes withdrawals Monday to Friday. Requests made on weekends or holidays might take longer.
If you still haven't received the email, confirm that the email address linked to your bank account is correct. Then, contact us at support@muchbetter.com with your transaction details and the confirmed email address.
Other Tips:
- Autodeposit Registration: Register for Interac e-transfer autodeposit to avoid missing emails in the future.
- Track your transaction: Use Gigadat's tool to track the status of your e-transfer if it has been more than one business day.
- Security Answer: If you receive a security question, ensure you enter the correct answer. If you answer incorrectly three times, the e-transfer will be canceled, and the funds will be returned to the merchant.