At MuchBetter, we work hard to make sure your transactions are fast, secure, and hassle-free. That said, processing times can vary depending on the transaction type, the method you choose, and a few other factors. Here’s a quick guide to help you know what to expect.
General Recommendations:
- Please allow a few moments for your transaction to be processed. If your funds haven’t arrived within 60 minutes, feel free to reach out to our Support Team—we’re happy to help!
- If you don’t see the withdrawal button or the option to withdraw funds from your wallet, please contact Support. This could be due to account verification, regional restrictions, or other account-specific settings. Our team will be happy to look into it, help resolve any issues, and make sure everything is set up correctly so your future transactions go through smoothly and without delay.
1. Deposits (Loads) to Your MuchBetter Wallet
- Typical Timeframe: Usually immediate
- Details: Most deposit methods are processed instantly. However, some types of bank transfers may take up to 48 hours, especially if made on weekends or holidays. Delays can also happen due to live security screenings, transaction limits, or technical issues.
- Tip: If your deposit hasn’t arrived after 60 minutes, give it a little more time depending on the method used—or contact Support for peace of mind.
2. Withdrawals from Your MuchBetter Wallet
- Typical Timeframe: A few minutes to up to 5 business days
- Details:
- Bank transfers and similar methods may take 3–5 business days.
- Cryptocurrency withdrawals are usually processed within 30 minutes to 1 hour once approved.
- ATM withdrawals (via the MuchBetter card) are instant once approved.
- All withdrawals are subject to approval, which may take up to 24 hours, especially during peak times or holidays.
- Tip: If you don’t see the withdrawal option in your app, contact Support for help.
3. Transfers to and from Merchants
- Typical Timeframe:
- To merchants: Usually immediate
- From merchants: Instant once approved (approval by the merchant may take up to 72 hours)
- Details: Transfers to merchants are generally instant but may also be subject to security screenings, which can cause small delays. Transfers from merchants depend on their approval process, which can take up to 72 hours. Delays may also occur due to transaction limits, security checks, or technical issues.
- Tip: If you’re waiting on a merchant transfer, check with the merchant first to confirm approval.
4. Peer-to-Peer (P2P) Transfers
- Typical Timeframe: Usually instant
- Details: Sending money to another MuchBetter user is typically immediate. However, delays can happen due to transaction limits, security screenings, or technical hiccups.
- Tips:
- If your transfer seems stuck, give it a few minutes—then reach out to Support if needed.
- If you accidentally send a transfer to the wrong phone number, it’s usually automatically reversed after 60 minutes. If it’s urgent, you can also contact Support to request a manual reversal.