There are several reasons why your ID verification might be failing. Some of the most common reasons are:
- Invalid Document: Your ID document is expired or not accepted.
- Damaged Document: The ID is damaged, making it difficult to read the details.
- Blurry Images: The photo of your ID or your selfie is blurry, and the details are not legible.
- Details Do Not Match: The information on your ID does not match the details you provided.
- Front or Back Side Missing: You did not scan both the front and back of your ID (if required).
- Digital or Photocopy: You are scanning a photocopy or a digital copy of your ID instead of the actual document.
- Out of Frame: The ID is not fully within the frame of the photo.
- Partially Covered: Some parts of the ID are covered, making it difficult to read all the details.
- Signature Missing: The ID does not have a visible signature.
- Reflection on Document: The reflection of the camera flash or light is preventing the details from being read.
- Unsupported ID Type: The type of ID you are using is not supported.
To ensure successful verification, please make sure that:
- Your ID document is valid (not expired).
- The photo of your ID and your selfie are clear and all the details are legible.
- You scanned both the front and the back of your ID (if you have chosen a two-sided document to scan).
- You are using your driver's license, passport, national ID card, or a valid government-issued ID (accepted document type depends on the issuing country).
- The reflection of the camera flash or the light is not preventing the details from being read.
- You are scanning the actual document (not a photocopy or a digital copy).
Please be sure to check your email for any incoming communications from our support team as they may have already contacted you with more details on why exactly it failed. If the problem persists or you require further assistance with your ID verification, please contact us at support@muchbetter.com.