As a regulated financial institution, we may be required to carry out additional checks and request further verification in some scenarios. This may include (but is not limited to) requesting proof of ownership for payment methods used to add funds to your MuchBetter wallet.
We are deeply committed to protecting your personal information and ensuring the security of your wallet. We guarantee that any and all supporting documentation provided to us will be stored securely and handled with care, in line with all current regulations.
We will never ask you to provide your full card number, and we cannot process or store any images that display this information. If you have used a debit or credit card to top up your wallet, we may request card verification documents or photos. Please ensure that the middle six digits of your card number are covered, so only the first six and the last four digits are visible. Additionally, we may require further verification documents, such as card statements or similar, to complete the process.