As a regulated financial institution (e-money), we are required to verify the identity of our customers before offering certain services. While all customers can access a basic set of services and a reasonable overall spending limit immediately after registration, additional services require identity and/or address verification. These services include:
- Sending money to other MuchBetter accounts
- Applying for a free, contactless MuchBetter Mastercard® or Wearable
- Withdrawing money from your MuchBetter account
To streamline this process, we use an automated identification service. We believe this modern approach will reduce the hassle often associated with traditional customer identification procedures.
If you have any additional questions or concerns, please contact us at support@muchbetter.com for further assistance.