One of the most common reasons you might be unable to transfer funds to another MuchBetter wallet is that your account is not verified. To transfer funds, you must first verify your MuchBetter account.
It could also be possible that either your account or the receiver's account requires further verification.
Additionally, make sure to review your current limits in the app to ensure you haven't exceeded them.
How to Verify Your MuchBetter Account:
- Log in to the App: Open the MuchBetter app and log in.
- Access Verification: The verification option will be displayed on the Home Screen. Tap on it to start the process.
- Prepare Your ID: Have your valid ID document ready. Ensure you have good lighting and no reflections.
- Follow the Steps: The app will guide you through scanning your ID and taking a selfie. Make sure your face is clearly visible and not covered by any wearables.
- Wait for Confirmation: The verification process may take up to 60 minutes. You will be notified via SMS once it's complete.
If the problem persists or you require further assistance, please contact support@muchbetter.com.