As a regulated Financial Institution (e-money), we are obliged to identify our customers before offering certain services. A basic set of services and up to a sensible overall spending limit is available to all customers right after registration. Services such as sending money to other MuchBetter accounts, applying for a free, contactless Mastercard® or withdrawing money from your MuchBetter account require us to verify and validate your identity.
We are using an automated identification service. We hope the simplicity of going through the process will take away some of the hassle experienced with old-school customer identification procedures.