3D Secure authentication (3DS) is a security protocol used by some merchants to add an extra layer of protection to your online payments. When 3DS is implemented, you must authenticate your payment before the merchant can deduct the funds from your account.
How 3DS Works at MuchBetter
When making an online payment with a merchant that has enabled 3DS, you will see the following screen on the payment page:
Follow these steps to complete your payment:
- Open the MuchBetter app and log in to view the payment request.
- Review the payment request in the app, which will look like this:
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Choose one of the following options:
- Tap "CONFIRM PAYMENT" if you recognize the transaction and want to complete the payment.
- Tap "DECLINE PAYMENT" if you do not recognize the transaction and do not want to proceed.
Once you confirm the payment in the app, the merchant will process your payment.
Important Security Tips
- If you receive an unauthorized payment request, decline it immediately and freeze your MuchBetter card.
- Contact our Support Team at support@muchbetter.com for further assistance.