During the payment authorization process, it is possible for a payment to be authorized twice, resulting in a double hold on your card. This can occur due to technical errors, such as the merchant attempting to authorize the card multiple times. However, this is just a temporary hold and does not mean you have been double-charged.
Once the purchase is finalized, the merchant will settle the transaction only once, and the hold will be released, making the funds available again.
If you are unsure about a double charge on your account, please contact our support team at support@muchbetter.com for further assistance.