It is possible that you have not turned on the notifications for the MuchBetter app, which would cause a problem with the authentication for your transactions with the MuchBetter Card.
Please ensure that you have turned on notifications for the MuchBetter app and try again.
In your Android Devices Settings app:
- Open your phone's Settings app.
- Tap Notifications and then App settings.
- Under "Most recent," find apps that recently sent you notifications (to find more apps, in the dropdown menu, tap All apps).
- Tap the app.
- Turn the MuchBetter app's notifications on.
Tip: If you don't see "Recently sent," you're using an older Android version. Instead, tap App notifications and tap an app. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.
In your Apple Devices Settings app:
- Open your phone's Settings app.
- Tap on Notifications
- Select the MuchBetter app and ensure notifications are turned on.
Tip: If notifications for the app is turned on but you are still not receiving alerts, the Alert Style When Unlocked may be set to None, and you must set it to Banners or Alerts.
If the problem persists, feel free to contact our Support Team by writing to support@muchbetter.com and they will gladly assist you in resolving this and any other problems you may have.