Card Payments:
- First Time Using Your Card?
You need to use your card at least once with a chip & PIN machine before you can use it for contactless payments. This is a security measure to prevent misuse, such as if the card is stolen during delivery. - Check for Damage:
Inspect your card for any visible damage or wear and tear. Even small scratches or exposure to moisture can interfere with the chip's functionality. - Balance and Limits:
Ensure you have sufficient balance in your account and that you haven't exceeded your contactless payment limit.
Keyring Payments:
- Activation Check:
Ensure your device is activated with the 9-digit code and is not frozen. You can verify this directly in the app. - Device Interference:
Keep your keyring device away from other contactless cards or electronic devices that might cause interference.
General Tips:
- Contactless Payment Limits:
Be aware of your local contactless payment limits. For example, in the UK, the limit has been increased from £30 to £45. In Europe, limits vary by country, and for higher amounts, you will need to enter your PIN, which you can find in your app. - Security Measures:
Contactless payments are secure, but sometimes additional verification is required. For instance, after a certain number of consecutive contactless transactions, you may need to enter your PIN to confirm it's still you using the card. - Troubleshooting Steps:
If your contactless payment fails, try these steps:- Clean your card gently with a soft, dry cloth.
- Position the card differently on the reader.
- Ask the merchant to restart their payment terminal.