Withdrawals to the cryptocurrency wallets are normally taking 30 minutes up to a few hours once they have been processed on our end.
If you have not received your withdrawal after 24 hours, please check the following:
- You sent your withdrawal to a wallet that belongs to you. If not - let us know as soon as possible.
- If our support team contacted you regarding the withdrawal in question and you have answered them providing all requested information.
- If you requested multiple withdrawals, they will be sent to the last wallet address you entered in the app. Please check this particular wallet to make sure that all withdrawals are there.
If the above-listed points were reviewed and you still have not received your withdrawal, please contact our support with the following information:
- The amount and time when you requested your withdrawal in the app
- The wallet address you sent it to
- A screenshot/photo of the crypto address you have used with the recent transactions and your name visible on it.
* Available in selected jurisdictions and excluding Canada and EEA countries.