We can try to recover any money that was spent on a product or service with your MuchBetter card that was not delivered or not fit for purpose. However, as the card holder you must first liaise directly with the point of sale or merchant. Please try to resolve the issue with the seller directly, as this will often prove to be quicker and less complicated.
If after disputing the charge with them you are still unable to resolve this matter and you would like us to initiate a chargeback for you, please provide all the relevant information about the transaction[CP1] [AA2] to support@muchbetter.com:
- Transaction date
- Amount
- Seller, Store, Merchant (business name)
- Whether it was online or offline
- Why you would like a refund?
- Any supporting evidence (receipts, emails, etc.)
Additionally, you may submit a claim or complaint directly with Peoples Trust Company, you may do so by visiting their website on http://www.peoplestrust.com/en/about-us/contact/
*this article is specific to MB cards and wearables for customers in Canada only.