If you have a complaint or inquiry about any aspect of your MuchBetter MasterCard, first attempt to resolve the complaint or inquiry by contacting our Customer Support Team via app, on email support@muchbetter.com, and by phone on +1 (888) 807-2215. We will do our best to resolve your complaint or inquiry.
If MuchBetter customer support is unable to resolve the complaint or inquiry to your satisfaction, please call Peoples Trust Company at 1-855-694-6214 or submit your complaint or inquiry through the form found on their Website: http://www.peoplestrust.com/en/about-us/contact/
If for some reason we are unable to resolve the issue to your satisfaction, you may refer your inquiry or complaint to the Ombudsman for Banking Services and Investments at 1-888-451-4519 for resolution.
If the Cardholder has a concern regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, the concern may be communicated at any time to the Financial Consumer Agency of Canada, either in person, by letter, by telephone, or through its website at:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON, K1R 1B9
Telephone: 1-866-461-3222
www.fcac-acfc.gc.ca
Peoples Trust complaints policy can be found online at: http://www.peoplestrust.com/en/about-us/resolving-your-concerns/