If you are experiencing issues with receiving money from a friend, please follow these steps:
- Check Your Limits: To do this, log in to the app and check your current permitted transaction limits by tapping on the Account icon and then on the Limits tab. If your account has not yet been ID verified, we recommend you do this. The option will be visible on the home screen of your app. If your transaction limits have been reached, please let us know.
-
Check the Phone Number: Ask your friend to confirm they used the correct phone number. They can check this in the Transactions section of their app.
- Incorrect Phone Number: If the phone number was incorrect and is not linked to any existing MuchBetter accounts, it should be automatically reversed within approximately 60 minutes of it being sent.
- Correct Phone Number: If the phone number was correct, your account is verified, and the money still hasn't arrived, please contact us at support@muchbetter.com with more details about the transfer.