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Zandi D

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Activity overview

Latest activity by Zandi D
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    Zandi D created an article,

    Why does the ATM say I have no balance?

    Your MuchBetter balance is not stored on your card, but in the wallet, which the ATM cannot access.   You can always check the app to see your balance.

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    Zandi D created an article,

    I was charged a cash advance fee?

    Some banks treat top ups to online wallets as cash advances, and charge a fee for them.   This is not something MuchBetter can do anything about, and is completely dependent on your bank, please sp...

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    Zandi D created an article,

    How to order and activate a fob

    You can order the fob by tapping on Devices and selecting the Devices sub tab (top right) and then selecting Order fob. The fob costs 9.99 GBP. If you haven't verified your documents yet, you will ...

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    Zandi D created an article,

    Can I top up with Paysafe or a prepaid card?

    No Paysafe (and other prepaid cards) are not available due to the requirements of our licence.

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    Zandi D created an article,

    Wrong location in transaction history

    We receive the locations from the merchants, and if these are not accurate enough, it will, unfortunately, mean that the map will not reflect the correct location. For example, if a merchant only p...

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    Zandi D created an article,

    It says I need to verify my top up card?

    After your first top up you will be asked to enter a 4 digit code into MuchBetter to verify that you are the owner of the card used to top up. You can find the 4 digit code on the bank statement of...

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    Zandi D created an article,

    Why do you want my phone number?

    We firmly believe that using your phone number to access MuchBetter makes it almost hack-proof. Your MuchBetter account is linked to your device, and in order to use it with a different device, you...

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    Zandi D created an article,

    Topup verification

    After your first top up you will be asked to enter a 4 digit code into MuchBetter to verify that you are the owner of the card used to top up. You can find the 4 digit code on the bank statement of...

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    Zandi D commented,

    Thanks a lot Carole, that's a great idea, and if we ever implement it, you will get all your extra cards for free :)

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    Zandi D created an article,

    How can you afford to offer such amazing deals?

    Merchants allow us to offer their vouchers at a MuchBetter price because they hope this will attract new customers or make existing customers shop when they otherwise wouldn't.