Top up

Cards- Visa and Mastercard

• Why is my card is not working?
• My card is not working / it only worked once
• Funds debited from my card but not credited to my MuchBetter account
• I selected that the funds were for "non-gaming" and now I can't transfer them to my gaming account.
• Prepaid cards in Canada
• Will I be charged a cash advance fee?

Bank Transfers

• I have not received the funds from my bank deposit
• I deposited to my personal IBAN (Europe only) and have not received the funds
• Which BIC should I use when depositing to my personal IBAN (Europe only)?

Crypto Wallet

• How can I send funds from my cryptowallet?
• Which cryptocurrency can I use?
• The funds were debited from my cryptowallet but not credited to my MuchBetter account
• I used the same wallet address for more deposits from my cryptowallet
• I'm having trouble opening the pay by wallet link on my phone 

Interac (Canada)

• Where can I get the Interac confirmation number?
• How long for an e-Transfer to get credited to my MuchBetter balance
• I forgot to put the new reference on my eTransfer or reused a reference. What now?
• Why was a different amount credited to my MuchBetter account?
• I’ve made an e-transfer but I have not yet received funds to my MuchBetter wallet

Boleto

• I deposited with Boleto and have not received the funds.

Other

• How to top up my MuchBeter account?
• Problem with top up?
• How to top up via UnionPay 借记卡?