Troubleshooting
Review this category to find a solution for your problem.
Verification issues
Send & Receive Issues
- Transfer to the wrong user
- I don't want to reply to a request
- I don't have enough money to accept a request
- A friend sent me money and the app asks me for personal information
- I want to send some money to a friend but I do not have their phone number
- I sent some money to a friend but they say they never got it
Technical issues
Top up issues
- I was charged a cash advance fee?
- It says I need to verify my top up card?
- When I click top up the app asks for my personal information?
- I made a bank transfer and I forgot to enter the reference.
- I sent my top up to the wrong bank account.
- I used the wrong sort code when sending a top up to your bank account.
Withdrawal Issues
Account Issues
Rewards issues
Card and fob issues
- Why does the ATM say I have no balance?
- Wrong location in transaction history
- Transaction was rejected but money taken from my account?
- Contactless does not work
- Activation code does not work
- Lost/Stolen card or fob