If you have forgotten to enter a reference or re-used a previous reference, we may or may not be able to automatically apply the funds to your account. If the funds have not been credited after 12 hours, contact firstname.lastname@example.org with a complete Interac confirmation number which looks like CA***** (where ***** are 6 letters/numbers). You may find it within your online banking or in your auto-deposit confirmation email. Please check your spam folder and your promotion/update categories in case it is delivered to one of these inboxes.
You can also request it from your bank. They can contact Interac directly and request it to them if needed.