How long does it take for an e-Transfer to get credited to my MuchBetter account?
This actually depends on your bank and your account. For a transfer initiated with the correct reference number, immediately processed by the sending bank, transactions can be completed within minutes. Most transactions complete within 20 minutes. A small number can take over an hour and up to 12 hours. Beyond that is not normal, and only happens if there is some missing information, incorrect information, a technical error.
I’ve made a e-transfer but I did not yet receive funds to my MuchBetter account. What should I do?
If your auto deposit confirmation email or your online banking shows as auto-deposit in progress, it means that your bank has not yet sent funds to our bank. So you need to wait for it to show as auto-deposit completed. If more than a few hours have elapsed, please check with your bank to make sure they have not held it up. If 12 hours have passed, the auto deposit shows as complete and you have not received your funds contact firstname.lastname@example.org with your auto deposit confirmation email. This allows us to verify the transaction completion, check the reference and apply credits if there was any error in the reference.
My online banking requests a security question/answer when I try to send funds. What should I do?
This, unfortunately means that our interac e-Transfer solution will not work for you at this time However, you can try to top up via another bank or using Interac Online if your bank supports this.
I made an Interac top up and used a wrong reference. When will I get my money?
If the reference used is incorrect, your transaction will be sent to a manual queue, and can take up to a week to be applied to your account. If you contact us with the proof of payment / auto deposit email, we will try our best to make the process faster for you.
I forgot to put a reference on my transfer / re-used same reference again. When will I get my funds?
If you have forgotten to enter a reference or re-used a previous reference, we may or may not be able to automatically apply the funds to your account. In this case, contact email@example.com with the auto deposit confirmation email and we will try to track down your transaction and get it applied to your account as soon as possible. Please know this can take 48 hours to solve.
Why was a different amount credited to my MuchBetter account?
When requesting a top up via Interac in your Muchbetter cashier, you will be presented with a specific reference, and amount. The reference must be entered correctly- the upper and lower cases must be exact. If you send the exact CAD amount shown, you will get the exact USD amount in your MuchBetter account. If you send a different CAD amount than what originally is shown, you will get the USD equivalent of the actual CAD amount you sent credited to your account.
Funds have been taken from my account, and a customer support agent told me it was expired, and I haven’t received my funds. What should I do?
An expired Interac transaction is normally reversed, and returned to your bank account. This can take 7 business days to show in your bank account. If you have not received the funds after this period, then please contact firstname.lastname@example.org and we will assist you.