eTransfers are usually very fast but it will depend on your bank and bank account. Transactions that are initiated with the correct reference and are immediately processed by the sending bank should be completed within minutes. Most transactions complete within 20 minutes though, and a small number can take over an hour and up to 12 hours.
It is not normal or expected for eTransfers to take more than 12 hours and this happens if there is some missing or incorrect information or a technical error. If your transaction has taken more than 12 hours since it was initiated, please open a new ticket through this article or contact us via email at support@muchbetter.com providing us with transaction details and the alphanumeric reference you receive for your eTransfer.