Please review this article first if you want to check all requirements of our Refer-a-Friend program: How to refer friends and get points?
If you think that all requirements have been met but your points have not been credited after 48 hours, then please contact our Support Team with the following information:
- Are you the Referrer (who invited a friend) OR are you the Invited Person (who received the referral link from somebody else)?
- For the Referrers: Confirm the phone number of the invited person
- For the Invited Person: Confirm the phone number of the person who invited you
- For the Invited Person: Please look at the image attached to this article (below). When you opened up this page, did you fill in all information on the web page and press “Get a MuchBetter account”, or did you download the MuchBetter app from the quick buttons to the right-hand side?
Note: The points are awarded only to the MuchBetter account of the person who invites or refers his friends.