Sending funds from your MuchBetter account to your crypto wallet costs 2%. This fee is deducted by MuchBetter to cover our payment costs.
Additionally, our payment provider is processing transactions in EUR only. It means that there can be an additional 4 % fee applied for the currency conversion. If you wish to avoid the conversion fee, consider changing your MuchBetter wallet currency to EUR. This can be done by our support team, so feel free to contact us at firstname.lastname@example.org or via our Help Desk.
Furthermore, if you think that you have been additionally charged, we recommend checking with your cryptowallet provider if they are not applying any fees for the received transaction. It is called "mining" or "network" fee. The mining fee is not charged by us and we do not have any control over it. You can find more details about the miner fees here: https://bitcoinfees.info/