Bank transfers are usually credited within 48 hours from you sending funds.
In case of deposits via "Personal IBAN (EUR)", we can only receive bank transfers in EUR. Any bank transfers sent to your personal IBAN in USD will be automatically rejected by the receiving bank and returned to your bank account within 15 business days.
Additionally, if you deleted your personal IBAN before the funds were credited, the funds will be returned to your bank account within 15 business days.
Deposits done on Friday afternoons or during the weekend will be credited the next Monday. Bank or national holidays may delay the payment.
If your account is not credited after 48 hours, please contact firstname.lastname@example.org with a proof of payment showing the transactions details and they will investigate further.