Every payment from your cryptocurrency wallet to your MuchBetter account is linked to a different destination wallet address. This means that you have to initiate a new deposit in the MuchBetter app each time you want to send funds from your cryptocurrency wallet.
If you use the same wallet address for more than one top-up, only the first one will be credited without any delays. If you sent more payments to the same destination address, please contact our Support with the following information:
- The amount and time of the transaction
- The destination wallet address
- The transaction ID on the blockchain network (insert it to your message as text - not in an image format)
With this information in hand, our Support will be able to locate your payment.