If you lost your MuchBetter card, fob or other wearables, don't worry - you can block it in a very quick and easy way.
Simply log onto your app, go to "Card" and choose Freeze for the card; or tap on the subtab Devices and choose Freeze on the device you want to block. This will stop anyone who might find it from using it.
If you need to order a new card, please email us at firstname.lastname@example.org or contact us directly via the Help Centre.
A new key fob can be ordered directly in the app (Card > Devices) and you can have more than one fob linked to our account.
Note: The use of MuchBetter cards and wearables is temporarily out of service. Unfortunately, MuchBetter cards or wearables cannot be activated in the app for now, nor used for purchases or ATMs. However, you can keep it with you safely and we will confirm when you are able to proceed with activation or its use.