Please contact support through Settings - Contact us with the details of your transfer (amount, bank, date and time and last 3 digits of your account number).
Articles in this section
- I was charged a cash advance fee?
- It says I need to verify my top up card?
- When I click top up the app asks for my personal information?
- I made a bank transfer and I forgot to enter the reference.
- I sent my top up to the wrong bank account.
- I used the wrong sort code when sending a top up to your bank account.
- My bank says that the details you provided for the bank transfer are incorrect
- It keeps saying my credit card information is wrong
- It says I cannot top up the amount I would like to?