The use of the MuchBetter card or fob can easily be restricted by tapping the Freeze option in the Devices tab in the MuchBetter app. When the card is frozen it will be disabled from use.
You can find the Fob in Devices subtab and the card in the Card subtab.
In order to unblock them, just press unfreeze in the same screen. The possibility to freeze your card or fob is an excellent way to restrict them in case they are lost or are suspected to be stolen.
If you find them again, you can easily unblock it and do not need to order a new one.
If you do not have access to your app, please email firstname.lastname@example.org and we will suspend it for you. Please email us if you want to reactivate the device.