{"count":38,"next_page":"https://support.muchbetter.com/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=cash","page":1,"page_count":2,"per_page":25,"previous_page":null,"results":[{"id":51540135507731,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/51540135507731.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/51540135507731-Insufficient-Cash-at-the-PVR-Location","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"upvote_count":1,"downvote_count":1,"section_id":47477295072275,"created_at":"2026-05-08T15:19:48Z","updated_at":"2026-09-06T23:53:27Z","name":"Insufficient Cash at the PVR Location","title":"Insufficient Cash at the PVR Location","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T15:20:29Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eSometimes a PVR shop may not have enough cash to fulfill your withdrawal.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"ea21ad288a01708974de656b539a618e2\"\u003eThe cashier will inform you if they cannot process the full amount.\u003c/li\u003e\n\u003cli data-list-item-id=\"efeb5cfbe4674f66ed351ddb8a50ea54a\"\u003eYour withdrawal barcode remains valid until it expires.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat to do:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e8b9476ee9d7135ab6e001b950b5a74d6\"\u003eVisit another PVR location to complete the withdrawal.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5735fb9eb5cf402dfb61461dffbcfb48\"\u003eDo not attempt to split the withdrawal across multiple shops — each barcode is single-use.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Sometimes a PVR shop may not have enough \u003cem\u003ecash\u003c/em\u003e to fulfill your withdrawal. What happens: The cashier will inform you if they","result_type":"article"},{"id":360023871954,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360023871954.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360023871954-Will-I-be-charged-a-cash-advance-fee","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":7,"vote_sum":5,"vote_count":211,"upvote_count":108,"downvote_count":103,"section_id":360004412694,"created_at":"2019-05-30T19:39:46Z","updated_at":"2026-05-21T21:22:47Z","name":"Will I be charged a cash advance fee?","title":"Will I be charged a cash advance fee?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-10T15:29:53Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["card","fee","cash advance","topup","пополнение","карта","карты","комиссия","снимают","взимают","снимается","взимается","carta","deposito","commissione","anticipo di contanti"],"body":"\u003cp class=\"MsoNormal\"\u003eWhen you top up your online wallet, \u003cstrong\u003esome banks may treat this transaction as a cash advance and charge a fee.\u003c/strong\u003e This fee is typically a percentage of the transaction amount or a flat fee, whichever is higher. \u003cstrong\u003eMuchBetter cannot control these fees as they are determined by your bank's policies.\u003c/strong\u003e To understand if you will be charged a cash advance fee, please contact your bank directly for more information.\u003c/p\u003e","user_segment_ids":[],"snippet":"online wallet, some banks may treat this transaction as a \u003cem\u003ecash\u003c/em\u003e advance and charge a fee. This fee is typically a percentage","result_type":"article"},{"id":13540020013459,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/13540020013459.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/13540020013459-MB-Cash-voucher-explanation-Canada","author_id":378326821434,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":-28,"vote_count":64,"upvote_count":18,"downvote_count":46,"section_id":360004463453,"created_at":"2023-01-31T14:40:31Z","updated_at":"2026-08-22T09:04:51Z","name":"MB Cash voucher explanation (Canada)","title":"MB Cash voucher explanation (Canada)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-21T18:10:22Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003eWhere to Purchase:\u003c/strong\u003e You can purchase an MB Cash voucher from many stores across Canada. To find the closest store to you, \u003ca href=\"https://batchgeo.com/map/mb-voucher-ca\"\u003e\u003cstrong\u003etap here\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eVoucher Denominations:\u003c/strong\u003e MB Cash vouchers are available in the following denominations:\u003c/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003e$20.00\u003c/li\u003e\n\u003cli\u003e$50.00\u003c/li\u003e\n\u003cli\u003e$100.00\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow to Redeem Your MB Cash Voucher:\u003c/strong\u003e\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eLog In:\u003c/strong\u003e Open your MuchBetter app and log in to your account.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess Top-Up:\u003c/strong\u003e Tap on the floating action button located at the bottom right corner of your screen.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelect Top-Up Method:\u003c/strong\u003e Choose \"Top Up\" and then select \"MB Cash Cashback.\"\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnter Voucher Details:\u003c/strong\u003e Select the voucher amount you purchased and enter your 16-digit PIN.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplete Top-Up:\u003c/strong\u003e Your top-up will be immediately applied to your MuchBetter wallet.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eNeed Help?\u003c/strong\u003e If you have any questions or need assistance, feel free to contact our customer support team at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e. We're here to help!\u003c/p\u003e","user_segment_ids":[],"snippet":"Where to Purchase: You can purchase an MB \u003cem\u003eCash\u003c/em\u003e voucher from many stores across Canada. To find the closest store to you","result_type":"article"},{"id":47477508182675,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/47477508182675.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/47477508182675-How-to-Withdraw-Cash-from-Your-MuchBetter-Wallet-Using-Gaming-Hall","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":14,"upvote_count":5,"downvote_count":9,"section_id":47477295072275,"created_at":"2025-12-17T17:20:52Z","updated_at":"2026-10-27T09:31:31Z","name":"How to Withdraw Cash from Your MuchBetter Wallet Using Gaming Hall","title":"How to Withdraw Cash from Your MuchBetter Wallet Using Gaming Hall","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-05T13:31:22Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWithdrawing cash is easy: open the app and select the \u003cstrong\u003ecashout option\u003c/strong\u003e. Enter your amount and the app generates a \u003cstrong\u003eone‑time barcode\u003c/strong\u003e for the payout.\u003c/p\u003e\u003cp\u003eTake the barcode and a \u003cstrong\u003evalid photo ID\u003c/strong\u003e to an authorised \u003cstrong\u003ePVR location\u003c/strong\u003e. The cashier scans the code and pays your cash \u003cstrong\u003einstantly\u003c/strong\u003e once approved.\u003c/p\u003e\u003cp\u003eThis service works \u003cstrong\u003eonly in Italy\u003c/strong\u003e and may be subject to \u003cstrong\u003elimits\u003c/strong\u003e. If scanning fails, generate a new code or visit another approved location.\u003c/p\u003e","user_segment_ids":[],"snippet":"Withdrawing \u003cem\u003ecash\u003c/em\u003e is easy: open the app and select the cashout option. Enter your amount and the app generates a one‑time","result_type":"article"},{"id":47477192165011,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/47477192165011.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/47477192165011-Where-to-Find-Locations-for-Cash-Top-Ups-and-Voucher-Purchases","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-16,"vote_count":18,"upvote_count":1,"downvote_count":17,"section_id":1500000966001,"created_at":"2025-12-17T17:11:40Z","updated_at":"2026-10-23T21:00:40Z","name":"Where to Find Locations for Cash Top-Ups and Voucher Purchases","title":"Where to Find Locations for Cash Top-Ups and Voucher Purchases","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-01T17:06:17Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can find authorised locations directly in the MuchBetter app using the \u003cstrong\u003eVouchers\u003c/strong\u003e quick link on the Wallet home screen.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow to Find a Store\u003c/strong\u003e\u003c/p\u003e\u003col type=\"1\"\u003e\n\u003cli data-list-item-id=\"e63618e1b68fca3c9788d67f914af04dd\"\u003eOpen the MuchBetter app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e390160047bb7afc8fb358a2573bd8e13\"\u003eOn the Wallet home screen, tap \u003cstrong\u003eVouchers\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e06132c59eddfc0ac6dfc72348924329a\"\u003eYou'll see two tabs:\u003cul style=\"list-style-type: circle;\"\u003e\n\u003cli data-list-item-id=\"e99aa203a1380083b72873e362996ae27\"\u003e\n\u003cstrong\u003eIn Store\u003c/strong\u003e (default) – Opens a map showing nearby authorised locations.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6c055fd8dfdd8165d394255dd2d92f74\"\u003e\n\u003cstrong\u003eOnline\u003c/strong\u003e – Opens the Voucher map website where you can purchase vouchers online.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003eAvailability\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe Vouchers feature is currently available to users in:\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"eb24702681d4da8890f3babf4a0d1c8b7\"\u003eItaly\u003c/li\u003e\n\u003cli data-list-item-id=\"e1c571388cdc5f096d06f34ee5960c1e4\"\u003eGermany\u003c/li\u003e\n\u003cli data-list-item-id=\"ef0dfafa9f862668bf4b1659369a99ba6\"\u003eCanada\u003c/li\u003e\n\u003cli data-list-item-id=\"eca52090654c1220924374beebd2a2424\"\u003eSpain\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eOnly approved partner locations are displayed on the map.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBefore Visiting a Store\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eTo ensure a smooth experience, please bring:\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"ea62adb1dc183b0e8696b2af503b6f665\"\u003eA charged mobile phone\u003c/li\u003e\n\u003cli data-list-item-id=\"e1812895403596a7751043ccf74171e75\"\u003eYour voucher or QR code (if required)\u003c/li\u003e\n\u003cli data-list-item-id=\"e946ca66d724c7d2e015cf29559f2c590\"\u003eA valid photo ID\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eIf you need a QR code for your transaction, generate it shortly before arriving at the store to avoid it expiring.\u003c/p\u003e","user_segment_ids":[],"snippet":"You can find authorised locations directly in the MuchBetter app using the Vouchers quick link on the Wallet home screen","result_type":"article"},{"id":22357603810835,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/22357603810835.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/22357603810835-MB-Coins-How-do-they-work","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":8,"vote_count":62,"upvote_count":35,"downvote_count":27,"section_id":1500000992501,"created_at":"2023-10-30T12:41:41Z","updated_at":"2026-09-13T02:52:26Z","name":"MB Coins - How do they work?","title":"MB Coins - How do they work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-15T16:13:03Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can now earn MB Coins that can later be exchanged for cash by simply topping up your MuchBetter Wallet!\u003c/p\u003e\n\u003cp\u003eThe way it works is very simple:\u003c/p\u003e\n\u003col dir=\"auto\"\u003e\n\u003cli\u003eYou will earn \u003cstrong\u003e1 MB Coin for every 10 units topped up\u003c/strong\u003e to your wallet (in your wallet currency, so for example, 10 USD will earn you 1 coin, 10 EUR will earn you 1 coin or 10 GBP will also earn you 1 coin).\u003c/li\u003e\n\u003cli\u003eOnce you have earned a minimum of 100 MB Coins, these can be exchanged for 1 unit of cash (in your wallet currency).\u003c/li\u003e\n\u003cli\u003eTo exchange your MB Coins for cash, simply tap on the \"Get Rewarded\" section of the Home Screen in your MuchBetter app and tap on \"Convert Coins\".  \u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eOnce you have reached a minimum of 100 MB Coins you will be able to convert your full MB Coin balance to cash or continue accumulating more if you choose to do so.\u003c/p\u003e\n\u003cp\u003eYou can find more details and information as well as the \u003ca href=\"https://muchbetter.com/legal/mb-coins-terms\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eTerms and Conditions\u003c/a\u003e for this promotional offer here: \u003ca href=\"https://muchbetter.com/mbcoins\" target=\"_blank\" rel=\"noreferrer noopener\"\u003ehttps://muchbetter.com/mbcoins\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eBe sure to watch out for the promotional banner in your MuchBetter Wallet and don't miss the chance to multiply the amount of MB Coins you can earn!\u003c/p\u003e","user_segment_ids":[],"snippet":"be exchanged for 1 unit of \u003cem\u003ecash\u003c/em\u003e (in your wallet currency). To exchange your MB Coins for \u003cem\u003ecash\u003c/em\u003e, simply tap on the \"Get Rewarded\"","result_type":"article"},{"id":44373712424595,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/44373712424595.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/44373712424595-What-reporting-and-analytics-tools-are-available","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":3,"upvote_count":3,"downvote_count":0,"section_id":44372234083731,"created_at":"2025-09-02T18:55:59Z","updated_at":"2026-09-25T01:14:14Z","name":"What reporting and analytics tools are available?","title":"What reporting and analytics tools are available?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-05T14:33:31Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eMuchBetter provides a comprehensive dashboard with:\u003c/p\u003e\u003cul\u003e\n\u003cli\u003eReal-time transaction tracking\u003c/li\u003e\n\u003cli\u003eDownloadable reports for accounting\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eAnalytics for performance and reconciliation\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eBenefit:\u003c/strong\u003e These tools help businesses monitor cash flow, identify trends, and simplify financial reporting.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"reconciliation Benefit: These tools help businesses monitor \u003cem\u003ecash\u003c/em\u003e flow, identify trends, and simplify financial reporting.","result_type":"article"},{"id":51540022929939,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/51540022929939.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/51540022929939-How-to-Request-a-PVR-Withdrawal","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":13,"upvote_count":8,"downvote_count":5,"section_id":47477295072275,"created_at":"2026-05-08T15:16:36Z","updated_at":"2026-10-07T19:49:13Z","name":"How to Request a PVR Withdrawal","title":"How to Request a PVR Withdrawal","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T15:16:42Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYou can withdraw cash from your MuchBetter wallet at a PVR location using a withdrawal barcode.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSteps:\u003c/strong\u003e\u003c/p\u003e\u003col type=\"1\"\u003e\n\u003cli data-list-item-id=\"e89959d696c45e201b404843445ad34c1\"\u003eOpen the MuchBetter app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6190c0e37d11335e2e7ad58544f639dc\"\u003eSelect \u003cstrong\u003eWithdraw → PVR Withdrawal\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecb63168bd54fda624ba30e5b56a25a20\"\u003eEnter the amount you wish to withdraw.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b3af261614d1b00875732c6bfe751a5\"\u003eThe app will generate a single-use barcode.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb0a3c5634db3428dfc7660aa0dfb28ea\"\u003eVisit a registered PVR shop and present the barcode to the cashier.\u003c/li\u003e\n\u003cli data-list-item-id=\"e99037fa99a4c7fd5cd5b1b601ef298b5\"\u003eThe cashier scans the barcode, verifies the amount, and gives you the cash.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e9f1e5c731f5635e453a876fbd627fc3f\"\u003eEach barcode can only be used once.\u003c/li\u003e\n\u003cli data-list-item-id=\"efce6147c8aa71a9fa1f017c8c870517e\"\u003eBarcodes are time-limited; if expired, generate a new one.\u003c/li\u003e\n\u003cli data-list-item-id=\"e68b94cc71ce514897204061dd0eb9824\"\u003eYour wallet will be debited automatically once the withdrawal is completed.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"You can withdraw \u003cem\u003ecash\u003c/em\u003e from your MuchBetter wallet at a PVR location using a withdrawal barcode. Steps: Open the MuchBetter","result_type":"article"},{"id":47477221563027,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/47477221563027.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/47477221563027-What-Is-the-PVR-Service-in-Italy","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"upvote_count":1,"downvote_count":1,"section_id":47473964547859,"created_at":"2025-12-17T17:13:47Z","updated_at":"2026-10-02T10:59:56Z","name":"What Is the PVR Service in Italy?","title":"What Is the PVR Service in Italy?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-05T17:38:34Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003ePVR\u003c/strong\u003e is a regulated retail network in Italy that enables MuchBetter customers to transition between their digital wallet and cash using \u003cstrong\u003esecure, single‑use barcodes or QR codes\u003c/strong\u003e.\u003c/p\u003e\u003cp\u003eAll transactions require a \u003cstrong\u003evalid ID\u003c/strong\u003e, are validated \u003cstrong\u003ein real time\u003c/strong\u003e, and must be completed at \u003cstrong\u003eauthorised Italian locations\u003c/strong\u003e.\u003c/p\u003e\u003cp\u003eThe service provides a reliable way to access cash without a bank account. \u003cstrong\u003eFees and limits\u003c/strong\u003e vary by verification level. Details: \u003ca href=\"https://muchbetter.com/en/legal/muchbetter-fees\"\u003ehttps://muchbetter.com/en/legal/muchbetter-fees\u003c/a\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"MuchBetter customers to transition between their digital wallet and \u003cem\u003ecash\u003c/em\u003e using secure, single‑use barcodes or QR codes. All transactions","result_type":"article"},{"id":51540304060179,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/51540304060179.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/51540304060179-ID-Verification-Required-for-PVR-Withdrawals","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":49,"upvote_count":25,"downvote_count":24,"section_id":47477295072275,"created_at":"2026-05-08T15:23:11Z","updated_at":"2026-10-24T06:57:16Z","name":"ID Verification Required for PVR Withdrawals","title":"ID Verification Required for PVR Withdrawals","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T15:23:15Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWithdrawals require identity verification to protect your account and comply with regulations.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhy verification is needed:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"eb33ee28fe5e139a95c826f90648b397c\"\u003eItalian regulation requires verified identity for cash withdrawals.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed7c29b9d5c5b19412dffec6e0ae6dcb6\"\u003eMuchBetter must confirm your identity before releasing funds.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat to do:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e487a5f4631bd2f793637b2c50938225f\"\u003eComplete ID verification in the MuchBetter app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e96ed5adbca04cdb3685a04b64238671a\"\u003eProof of address may also be requested for higher limits.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9fc0b4b7168b30eb64cae79fcfeee9cd\"\u003eOnce verified, you can generate withdrawal barcodes and access full withdrawal functionality.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e36a2f59f965d49dcdac45d4ce36148a1\"\u003eUnverified accounts cannot withdraw cash.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9156e76cb9f74f402cd60d28130b61f2\"\u003eVerification significantly increases your transaction limits.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"needed: Italian regulation requires verified identity for \u003cem\u003ecash\u003c/em\u003e withdrawals. MuchBetter must confirm your identity before","result_type":"article"},{"id":47477147743635,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/47477147743635.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/47477147743635-How-to-Top-Up-Your-MuchBetter-Wallet-Using-PVR-in-Italy","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":5,"upvote_count":2,"downvote_count":3,"section_id":47473964547859,"created_at":"2025-12-17T17:10:44Z","updated_at":"2026-09-14T17:25:20Z","name":"How to Top Up Your MuchBetter Wallet Using PVR in Italy","title":"How to Top Up Your MuchBetter Wallet Using PVR in Italy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-05T13:19:31Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTopping up your MuchBetter wallet with cash at a \u003cstrong\u003ePVR location\u003c/strong\u003e is designed to be quick, secure, and convenient. Open the MuchBetter app and select \u003cstrong\u003e'Gaming Op PVR'\u003c/strong\u003e. Enter the amount you wish to deposit, and the app will generate a \u003cstrong\u003esingle‑use QR code\u003c/strong\u003e for that specific transaction.\u003c/p\u003e\u003cp\u003eVisit an authorised \u003cstrong\u003ePVR store or gaming hall in Italy\u003c/strong\u003e and show your QR code along with a \u003cstrong\u003evalid photo ID\u003c/strong\u003e. The cashier will scan the code and accept your cash payment. Once approved, your funds are \u003cstrong\u003ecredited instantly\u003c/strong\u003e to your MuchBetter wallet.\u003c/p\u003e\u003cp\u003eThis service is available \u003cstrong\u003eonly in Italy\u003c/strong\u003e, and your ID must match your MuchBetter account. \u003cstrong\u003eFees and limits\u003c/strong\u003e may apply depending on your verification level. More details: muchbetter.com/muchbetter-fees.\u003c/p\u003e","user_segment_ids":[],"snippet":"Topping up your MuchBetter wallet with \u003cem\u003ecash\u003c/em\u003e at a PVR location is designed to be quick, secure, and convenient. Open the","result_type":"article"},{"id":1500005974162,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/1500005974162.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/1500005974162-Are-there-any-fees-for-ATM-withdrawals","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":32,"vote_count":138,"upvote_count":85,"downvote_count":53,"section_id":1500000966221,"created_at":"2021-04-04T13:21:45Z","updated_at":"2026-07-05T10:45:37Z","name":"Are there any fees for ATM withdrawals?","title":"Are there any fees for ATM withdrawals?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-19T17:10:46Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["fee","mastercard","charged","atm","снятие","деньги","комиссия","банкомат","carta","банкомате","комиссию","снять","commissione","prelievo","bancomat"],"body":"\u003cp class=\"MsoNormal\"\u003eYes, you can use your MuchBetter card at any cash machine. Please note that there is a \u003cstrong\u003esmall fee of 0.99% for ATM withdrawals\u003c/strong\u003e. This fee is calculated based on the amount you withdraw and will be deducted from your MuchBetter account balance.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eIt's important to keep in mind that ATM operators may also charge their own fees for using their machines. These fees are separate from the MuchBetter fee and will be displayed on the ATM screen before you complete your transaction.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eFor a comprehensive list of all applicable fees, including those for ATM withdrawals, please visit our website: \u003ca href=\"https://muchbetter.com/muchbetter-fees\"\u003ehttps://muchbetter.com/muchbetter-fees\u003c/a\u003e. \u003c/p\u003e","user_segment_ids":[],"snippet":"Yes, you can use your MuchBetter card at any \u003cem\u003ecash\u003c/em\u003e machine. Please note that there is a small fee of 0.99% for ATM withdrawals","result_type":"article"},{"id":25746566533395,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/25746566533395.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/25746566533395-GooglePay-Temporarily-Unavailable","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":6,"vote_count":28,"upvote_count":17,"downvote_count":11,"section_id":4405461986323,"created_at":"2024-01-30T20:24:17Z","updated_at":"2026-10-13T03:54:01Z","name":"GooglePay Temporarily Unavailable","title":"GooglePay Temporarily Unavailable","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-19T16:55:27Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eCurrently, MuchBetter does not support Google Pay.\u003c/strong\u003e However, you can still enjoy the convenience of contactless payments using your MuchBetter card or Key Rings. These options allow you to make quick and secure transactions without the need for cash or physical cards.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eWe are continuously working to enhance our services and bring you more exciting features. While Google Pay is not currently supported, we are exploring ways to integrate it and other advanced payment options into our platform. Stay tuned for updates as we strive to provide you with the best possible payment solutions!\u003c/p\u003e","user_segment_ids":[],"snippet":"to make quick and secure transactions without the need for \u003cem\u003ecash\u003c/em\u003e or physical cards. We are continuously working to enhance","result_type":"article"},{"id":18343607562003,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/18343607562003.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/18343607562003-Can-I-use-MuchBetter-with-Google-Samsung-Pay","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":2,"vote_count":8,"upvote_count":5,"downvote_count":3,"section_id":18014337849491,"created_at":"2023-07-08T16:26:50Z","updated_at":"2025-02-20T14:59:22Z","name":"Can I use MuchBetter with Google/Samsung Pay?","title":"Can I use MuchBetter with Google/Samsung Pay?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-20T14:46:55Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eCurrently, MuchBetter does not support Google Pay or Samsung Pay.\u003c/strong\u003e However, you can still enjoy the convenience of contactless payments using your MuchBetter card or wearables. These options allow you to make quick and secure transactions without the need for cash or physical cards.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eWe are continuously working to enhance our services and bring you more exciting features. While Google Pay and Samsung Pay are not currently supported, we are exploring ways to integrate these and other advanced payment options into our platform. Stay tuned for updates as we strive to provide you with the best possible payment solutions!\u003c/p\u003e","user_segment_ids":[],"snippet":"to make quick and secure transactions without the need for \u003cem\u003ecash\u003c/em\u003e or physical cards. We are continuously working to enhance","result_type":"article"},{"id":47477907339155,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/47477907339155.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/47477907339155-How-Gaming-Hall-Withdrawal-Barcodes-Work-in-Italy","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":7,"upvote_count":4,"downvote_count":3,"section_id":47477295072275,"created_at":"2025-12-17T17:34:27Z","updated_at":"2026-09-03T04:55:17Z","name":"How Gaming Hall Withdrawal Barcodes Work in Italy","title":"How Gaming Hall Withdrawal Barcodes Work in Italy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-05T13:29:08Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWhen you request a \u003cstrong\u003ecash withdrawal\u003c/strong\u003e using \u003cstrong\u003ePVR\u003c/strong\u003e, the MuchBetter app generates a \u003cstrong\u003eone‑time barcode\u003c/strong\u003e that is valid only for that specific transaction. Open the app, select the \u003cstrong\u003ecashout option\u003c/strong\u003e, and enter the \u003cstrong\u003eamount\u003c/strong\u003e you want to withdraw. The barcode appears immediately and must be used at an \u003cstrong\u003eauthorised PVR location in Italy\u003c/strong\u003e.\u003c/p\u003e\u003cp\u003eEach barcode can be \u003cstrong\u003escanned only once\u003c/strong\u003e and cannot be reused or shared. Bring your \u003cstrong\u003evalid ID\u003c/strong\u003e, and make sure your \u003cstrong\u003ename matches your MuchBetter account\u003c/strong\u003e. If the store cannot scan your code, try increasing your \u003cstrong\u003ephone’s brightness\u003c/strong\u003e or generating a \u003cstrong\u003enew barcode\u003c/strong\u003e. Barcodes \u003cstrong\u003eexpire\u003c/strong\u003e if not used in time, so request one only when you are ready to visit a PVR location.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"When you request a \u003cem\u003ecash\u003c/em\u003e withdrawal using PVR, the MuchBetter app generates a one‑time barcode that is valid only for that","result_type":"article"},{"id":360010960774,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360010960774.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360010960774-Which-cryptocurrency-can-I-use","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":31,"vote_count":853,"upvote_count":442,"downvote_count":411,"section_id":360004463473,"created_at":"2018-10-23T08:58:48Z","updated_at":"2026-09-15T05:52:28Z","name":"Which cryptocurrency can I use?","title":"Which cryptocurrency can I use?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-19T15:04:05Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["crypto","bitcoin","currency","btc","eth","ltc","xrp","bch","topup","missing","criptovaluta","cripto valuta","cripto","kryptowaluta"],"body":"\u003cp\u003eWe use a partner for crypto-fiat exchanging. Currently, the third party supports the following cryptocurrencies for deposits and withdrawals:\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e5560640019946c3b732836c7bfec7e5c\"\u003eBTC (bitcoin)\u003c/li\u003e\n\u003cli data-list-item-id=\"eb102d85ec8c295126674e18bb9a88431\"\u003eETH (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"e51b914590247cdb906a4d48d8cf8afa6\"\u003eLTC (litecoin)\u003c/li\u003e\n\u003cli data-list-item-id=\"eafc0eed5c6189bc8bbb2b184f65b94d5\"\u003eUSDT (tron)\u003c/li\u003e\n\u003cli data-list-item-id=\"edf1e2ab3e29c36cc0d0f8e9d3aea2ca3\"\u003eUSDT (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"e0c55a29707804fad38e3a65ba77b6b2b\"\u003eUSDT (binance smart chain)\u003c/li\u003e\n\u003cli data-list-item-id=\"e55bf83b9ccf3d729ad82802259af7c1f\"\u003eUSDT (polygon)\u003c/li\u003e\n\u003cli data-list-item-id=\"efe41b858e41a09143689d79503f4357f\"\u003eUSDC (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"ec7ddff3f4ca6e9b2d4b4d528c897e537\"\u003eUSDC (binance smart chain)\u003c/li\u003e\n\u003cli data-list-item-id=\"ea6ab04c0df505209d937cf16438db4ab\"\u003eUSDC (polygon)\u003c/li\u003e\n\u003cli data-list-item-id=\"edb2b2651bb69c24020a6a5017a2e3da6\"\u003ePYUSD (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"e7a00003bc79ff30f447ac27a713d1375\"\u003eXRP (ripple)\u003c/li\u003e\n\u003cli data-list-item-id=\"ebf172621e8f7f5b85134c021ff964f88\"\u003eBCH (bitcoin cash)\u003c/li\u003e\n\u003cli data-list-item-id=\"ee391a18e10eebbefdf250e7edce7704d\"\u003eDAI (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"ed88077382fa483c5f9e6a15aad8177ec\"\u003eXLM (stellar)\u003c/li\u003e\n\u003cli data-list-item-id=\"eab6afecfbf7c99324a82e007b6099de6\"\u003eBNB (binance smart chain)\u003c/li\u003e\n\u003cli data-list-item-id=\"ef3a9fe0ccb8bf710e9f5cd7669b4cc76\"\u003eDOGE (dogecoin)\u003c/li\u003e\n\u003cli data-list-item-id=\"e4a5ec0264cbd176b98f60fd7ea2a7d99\"\u003eTRX (tron)\u003c/li\u003e\n\u003cli data-list-item-id=\"ede76465f7544879b1a03a82c6b0fe212\"\u003eSOL (solana)\u003c/li\u003e\n\u003cli data-list-item-id=\"ef071b8eac8ee18edc8599b8383a8ec53\"\u003eALGO (algorand)\u003c/li\u003e\n\u003cli data-list-item-id=\"ec0d28f173983824a270cb5e6a40c37af\"\u003eLINK (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"ef68ddf84af6213fa71b42dce7d20e9a2\"\u003eLINK (binance smart chain)\u003c/li\u003e\n\u003cli data-list-item-id=\"ed9f8291b628c87fde3599db1175c5c03\"\u003eADA (cardano)\u003c/li\u003e\n\u003cli data-list-item-id=\"e0d43b3756e5b860f3f03132ff31c2b0f\"\u003eSHIB (ethereum)\u003c/li\u003e\n\u003cli data-list-item-id=\"ee99cf9931e8bed5a6028f718cf6ce4fb\"\u003eSHIB (binance smart chain)\u003c/li\u003e\n\u003cli data-list-item-id=\"e4cc89b298e5a5f621b6f6518b46ecd4a\"\u003ePOL (polygon)\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003ePlease note that currency availability is subject to change.\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eTo initiate a crypto deposit, simply tap on the floating action button, select Top Up, and create an invoice. You will be shown an amount and an address to send your crypto to. \u003cstrong\u003eMake sure you get this exactly right and complete the transaction within the required time frame.\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe cryptocurrency is converted into fiat (government-issued currency) by our third-party cryptocurrency processor, and you are credited with the fiat funds in your MuchBetter wallet.\u003c/p\u003e","user_segment_ids":[],"snippet":"USDC (polygon) PYUSD (ethereum) XRP (ripple) BCH (bitcoin \u003cem\u003ecash\u003c/em\u003e) DAI (ethereum) XLM (stellar) BNB (binance smart chain) DOGE","result_type":"article"},{"id":18087820972307,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/18087820972307.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/18087820972307-Changing-your-card-PIN-in-Canada","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":10,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":18014337849491,"created_at":"2023-06-30T18:56:13Z","updated_at":"2025-02-18T20:30:34Z","name":"Changing your card PIN in Canada","title":"Changing your card PIN in Canada","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-18T20:08:57Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"MsoNormal\"\u003eIn Canada, it is not possible to change your card PIN at an ATM or any other cash machine. Unfortunately, this means you cannot update your PIN through these methods.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eForgot Your Card PIN?\u003c/strong\u003e If you forget your card PIN, just open the MuchBetter app, go to the \"Card\" section, and select \"Get PIN\" to retrieve it.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eIf you require further assistance, please contact our support team at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e*\u003cspan style=\"color: #242424; font-family: ' Segoe UI' , ' Segoe UI Web (West European)' , ' Segoe UI' , -apple-system, BlinkMacSystemFont, Roboto, ' Helvetica Neue' , sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"\u003ethis article is specific to MB cards and wearables for customers in Canada only.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"not possible to change your card PIN at an ATM or any other \u003cem\u003ecash\u003c/em\u003e machine. Unfortunately, this means you cannot update your","result_type":"article"},{"id":360009881354,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360009881354.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360009881354-How-long-for-an-e-Transfer-to-get-credited-to-my-MuchBetter-balance","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-89,"vote_count":1353,"upvote_count":632,"downvote_count":721,"section_id":360004463453,"created_at":"2018-10-01T15:19:40Z","updated_at":"2026-09-29T03:12:01Z","name":"How long for an e-Transfer to get credited to my MuchBetter balance","title":"How long for an e-Transfer to get credited to my MuchBetter balance","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-21T20:18:04Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["interac","deposit","delayed","etransfer","topup","gigadat","e-transfer","where is my money","перевод","платеж","не зачисляется","интерак","гигадат","трансфер","электронный","когда","зачислен","для зачисления","сколько времени","как долго","зачисляется","зачислится","пополнится","какое время","не пополняется","не пополнилось","deposito","dépôt","EMT","missing funds"],"body":"\u003cp\u003eInterac e-Transfers are typically credited to your account \u003cstrong\u003ewithin 5 minutes to 3 hours\u003c/strong\u003e. However, it can take longer \u003cstrong\u003eif the reference is missing or incorrect\u003c/strong\u003e. In most cases, the transfer is completed within 12 hours.\u003c/p\u003e\n\u003cp\u003eTo ensure your transaction is processed and credited promptly, please follow these steps:\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003eInitiate all deposits in your MuchBetter app.\u003c/li\u003e\n\u003cli\u003eEnter the exact and unique (one-time) reference we provide in the \"message\" field.\u003c/li\u003e\n\u003cli\u003eComplete the process within 24 hours.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you need to locate a missing e-transfer, please provide us with the \u003cstrong\u003eInterac confirmation number\u003c/strong\u003e. This typically looks like this: \u003cstrong\u003eCA*** (where ***** are 6 numbers/letters)**\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eYou can find the confirmation number in the following ways:\u003c/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour email\u003c/strong\u003e: Interac sends an auto-deposit confirmation email for all successful e-transfers. If your e-transfer shows as auto-deposited or completed, you should have received this email. \u003cstrong\u003ePlease check your spam folder and your promotion/update categories in case it was delivered there\u003c/strong\u003e. You can also try searching for \"Interac.\"\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour bank\u003c/strong\u003e: You can request the confirmation number from your bank. They can contact Interac directly and request it if needed.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"longer if the reference is missing or incorrect. In most \u003cem\u003ecases\u003c/em\u003e, the transfer is completed within 12 hours. To ensure your","result_type":"article"},{"id":115008193728,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/115008193728.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/115008193728-I-transferred-funds-to-the-wrong-person","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":158,"vote_count":1126,"upvote_count":642,"downvote_count":484,"section_id":1500001015542,"created_at":"2017-06-02T14:57:51Z","updated_at":"2026-09-05T08:38:18Z","name":"I transferred funds to the wrong person","title":"I transferred funds to the wrong person","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-12T19:04:38Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["transfer","p2p","peer-to-peer","incorrect","перевод","отправил","отправила","неправильный","не тому","вернуть","не туда","деньги","человеку","sbagliato","traferimento","inviato","numero"],"body":"\u003cp\u003eThere are two scenarios when sending funds via our P2P transferring service:\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eIf the funds were sent to an incorrect or non-existing phone number\u003c/strong\u003e, the transaction should be automatically reversed within approximately 60 minutes.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIf the funds were mistakenly sent to an existing MuchBetter account\u003c/strong\u003e, we might not be able to help recover them. In this case, you may try to contact the receiver and request the funds back, but please note that we cannot guarantee the recovery.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you sent money to the wrong phone number and require further assistance, please contact us at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e and provide us with the following transaction details:\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003eAmount\u003c/li\u003e\n\u003cli\u003eDate\u003c/li\u003e\n\u003cli\u003ePhone number to which you sent the funds\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eTo prevent issues, please double-check the phone number before sending the funds. We recommend selecting the number from your contacts rather than manually typing it.\u003c/p\u003e","user_segment_ids":[],"snippet":"account, we might not be able to help recover them. In this \u003cem\u003ecase\u003c/em\u003e, you may try to contact the receiver and request the funds","result_type":"article"},{"id":360035368254,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360035368254.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360035368254-Wearable-Transaction-Limit","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":35,"vote_count":397,"upvote_count":216,"downvote_count":181,"section_id":360004463973,"created_at":"2019-09-13T21:35:09Z","updated_at":"2026-08-31T09:25:02Z","name":"Wearable Transaction Limit","title":"Wearable Transaction Limit","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-15T16:54:02Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["FOB","contactless","сколько","не работает","лимит","фоб","транзакций","транзакция","брелоком","фобом","платежей","не могу оплатить","брелок","брелком","limiti","portachiavi"],"body":"\u003cp class=\"MsoNormal\"\u003eContactless transactions with your wearable are limited to a \u003cstrong\u003emaximum of 5 payments\u003c/strong\u003e. Once you have reached the limit, all you have to do is log into your MuchBetter account from your mobile app and unfreeze your wearable to allow 5 more transactions.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eThis is a security feature that has been implemented to protect your account. Additionally, our app gives you the option to freeze your wearable or your card if you have misplaced it or if it has been stolen, in which case, you should act promptly.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eAlso, please keep in mind your local contactless payment limits. \u003cstrong\u003eFor example, in Europe, it is normally 50 EUR\u003c/strong\u003e and for higher amounts, you will need to provide your PIN which you can find within your app. In Canada, it is currently 250 CAD.\u003c/p\u003e\n\u003cp class=\"MsoNormal\"\u003eFeel free to contact us at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e if you would like more information on this feature.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"if you have misplaced it or if it has been stolen, in which \u003cem\u003ecase\u003c/em\u003e, you should act promptly. Also, please keep in mind your","result_type":"article"},{"id":51540096318355,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/51540096318355.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/51540096318355-Why-Is-My-PVR-Withdrawal-Pending","author_id":387764788553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":24,"upvote_count":9,"downvote_count":15,"section_id":47477295072275,"created_at":"2026-05-08T15:17:55Z","updated_at":"2026-10-20T13:10:23Z","name":"Why Is My PVR Withdrawal Pending?","title":"Why Is My PVR Withdrawal Pending?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T15:18:46Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWithdrawals are usually processed instantly, but in some cases they may remain pending.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCommon reasons:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"ef5c306d6cee410541246c6b4571fb08d\"\u003eMuchBetter is performing compliance checks.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed4a4009b0bd0107d3e65e6fea2780306\"\u003eThe withdrawal requires additional approval before the barcode is generated.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat to do:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"e00e2045dfe897958eea85ad841ee23b1\"\u003eCheck the status in your MuchBetter app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e81c378b515c74ab859d7f6bd4a79c7cc\"\u003eWait up to 60 minutes for processing.\u003c/li\u003e\n\u003cli data-list-item-id=\"e15535193c37b38450eef86546b7e3150\"\u003eIf still pending, contact MuchBetter Support with your transaction details.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Withdrawals are usually processed instantly, but in some \u003cem\u003ecases\u003c/em\u003e they may remain pending. Common reasons: MuchBetter is performing","result_type":"article"},{"id":115008125647,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/115008125647.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/115008125647-Transaction-was-rejected-but-money-taken-from-my-account","author_id":360978663888,"comments_disabled":true,"draft":false,"promoted":false,"position":26,"vote_sum":-73,"vote_count":453,"upvote_count":190,"downvote_count":263,"section_id":360004463973,"created_at":"2017-06-05T15:37:39Z","updated_at":"2026-09-30T10:16:03Z","name":"Transaction was rejected but money taken from my account?","title":"Transaction was rejected but money taken from my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-19T15:40:14Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["rejected","payment","mastercard","missing","wearable","где деньги","ушли","с карты","платеж","отклонен","отклонена","не прошел","деньги","со счета","declined","транзакция","carta","mancante","сняли","отменена","не прошла","отменилась","сняты","отклонился","rifiutato","pagamento","purchase","authorized","authorization"],"body":"\u003cp\u003eWhen using card and wearable transactions, the process involves two main steps: authorization and settlement. During authorization, the issuer temporarily holds the transaction amount. In the settlement phase, the funds are transferred to the merchant's account. If something goes wrong during processing, the merchant might not send a settlement, might send an authorization cancellation, or might not notify us at all.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMuchBetter handles the following types of authorization:\u003c/strong\u003e\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eFinal Authorization:\u003c/strong\u003e When a transaction is authorized, the card issuer confirms that the card is valid and that there are sufficient funds available. Typically, the funds are captured immediately after a successful authorization, resulting in a successful charge. However, there are cases where the merchant settles the payment later (within 7 days after the card was authorized). If the merchant doesn't confirm the payment within 7 days, the authorization will expire, and the funds will be credited back to your wallet.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePre-Authorization (Authorization Hold):\u003c/strong\u003e Pre-authorization is used to authorize a card, and the authorized amount is temporarily held. This is common with merchants who are unsure of the final amount to be charged, such as hotels, hospitality services, and car rentals. For example, when renting a hotel room, the merchant may authorize your payment for the standard room price. During your stay, you might use additional services (room service, hotel restaurant, etc.). At check-out, the hotel adds all charges to the initial price and settles the final amount. Once completed, the hold is removed from your card, and the actual final amount is charged. The pre-authorization period varies depending on the card issuer. At MuchBetter, the authorization hold can last up to 30 days. If the merchant does not settle the payment within 30 days, the hold will be removed, and the amount will be available again in your wallet.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDepending on the type of authorization, your funds may not be available for either 7 days or 30 days after the authorization. This occurs because the merchant did not confirm the charge within the specified period. In such cases, you can contact the merchant to confirm the payment status of your purchase or reach out to our support team at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e for further assistance.\u003c/p\u003e","user_segment_ids":[],"snippet":"authorization, resulting in a successful charge. However, there are \u003cem\u003ecases\u003c/em\u003e where the merchant settles the payment later (within 7 days","result_type":"article"},{"id":360024047133,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360024047133.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360024047133-I-forgot-to-put-the-new-reference-on-my-eTransfer-or-reused-a-reference-What-now","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":true,"position":2,"vote_sum":-10,"vote_count":196,"upvote_count":93,"downvote_count":103,"section_id":360004463453,"created_at":"2019-05-30T19:33:47Z","updated_at":"2026-05-22T22:08:18Z","name":"I forgot to put the new reference on my eTransfer or reused a reference. What now?","title":"I forgot to put the new reference on my eTransfer or reused a reference. What now?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-22T12:29:15Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["interac","etransfer","topup","missing","gigadat","reference","e-transfer","where is my money","перевод","интерак","электронный","ссылка","код","одноразовый","уникальный","еще раз","старый","второй раз","снова","использовал","использовала","забыл","не написал","не написала","забыла","не внес","не внесла","внес","внесла","написал","написала","deposito","mancante","riferimento"],"body":"\u003cp\u003eIf you forgot to enter a reference or reused a previous reference, we might not be able to automatically apply the funds to your account. If the funds have not been credited after 12 hours, please follow these steps:\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eContact Support\u003c/strong\u003e: Email us at \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e with the \u003cstrong\u003ecomplete and unmasked Interac confirmation number (e.g., CA\u003c/strong\u003e*** where ***** are 6 letters/numbers)**. You can find this number in your online banking or in the auto-deposit confirmation email sent by Interac.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCheck Your Email\u003c/strong\u003e: Ensure you check your \u003cstrong\u003espam folder and your promotion/update categories\u003c/strong\u003e in case the email was delivered there. You can also try searching for \"Interac\" or \"Gigadat\" in your email.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRequest from Your Bank\u003c/strong\u003e: Alternatively, you can request the confirmation number from your bank. They can contact Interac directly on your behalf if needed.\u003c/li\u003e\n\u003c/ol\u003e","user_segment_ids":[],"snippet":"your spam folder and your promotion/update categories in \u003cem\u003ecase\u003c/em\u003e the email was delivered there. You can also try searching","result_type":"article"},{"id":360023872574,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/360023872574.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/360023872574-How-is-my-e-transfer-withdrawal-sent-to-me","author_id":378326821434,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-141,"vote_count":1075,"upvote_count":467,"downvote_count":608,"section_id":360004413214,"created_at":"2019-05-30T19:53:15Z","updated_at":"2026-09-18T11:03:41Z","name":"How is my e-transfer withdrawal sent to me?","title":"How is my e-transfer withdrawal sent to me?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-21T13:06:00Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["interac","withdrawal","cashout","etransfer","how to","средства","интерак","вывод средств","вывод","электронный перевод","электронным переводом","отправляются","через","пароль","выводе","prelievo"],"body":"\u003cp\u003eOnce the payment provider accepts your e-Transfer, you will receive a \u003cstrong\u003epassword via SMS\u003c/strong\u003e. Shortly after, you will get an \u003cstrong\u003eemail from Interac\u003c/strong\u003e notifying you that your funds are available. To deposit the funds into your bank account, simply click the link provided in the email. Be sure to \u003cstrong\u003echeck your spam or junk mail folder\u003c/strong\u003e, as well as your promotions or updates categories, in case the email is delivered there.\u003c/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003eIf you have Auto-Deposit enabled, the money will be automatically deposited into your account, even though you will still receive a \u003cstrong\u003epassword via SMS\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eIf Auto-Deposit is not enabled, you will need to use the \u003cstrong\u003epassword sent to you via SMS\u003c/strong\u003e to complete the deposit.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe withdrawn funds should reach your account within \u003cstrong\u003e3-5 business days (Monday to Friday)\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e  \u003c/p\u003e","user_segment_ids":[],"snippet":"folder, as well as your promotions or updates categories, in \u003cem\u003ecase\u003c/em\u003e the email is delivered there. If you have Auto-Deposit","result_type":"article"},{"id":1500004650002,"url":"https://muchbetter.zendesk.com/api/v2/help_center/en-us/articles/1500004650002.json","html_url":"https://support.muchbetter.com/hc/en-us/articles/1500004650002-I-forgot-my-passcode-and-can-t-reset-it","author_id":378326821434,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":371,"vote_count":6287,"upvote_count":3329,"downvote_count":2958,"section_id":360004413734,"created_at":"2021-03-22T11:37:47Z","updated_at":"2026-10-24T13:29:12Z","name":"I forgot my passcode and can't reset it","title":"I forgot my passcode and can't reset it","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-22T16:56:24Z","user_segment_id":null,"permission_group_id":24808,"content_tag_ids":[],"label_names":["login","passcode","pin","log in","mot de passe","mot","unuttum","passordet","пароль","изменить","код","забыл","забыла","поменять","codice","доступа","accesso","accedere","codice d'accesso"],"body":"\u003cp\u003eIf you've forgotten your passcode, don't worry! Here are the steps you can follow to reset it:\u003c/p\u003e\n\u003col type=\"1\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eReset via Login Screen\u003c/strong\u003e:\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003eOn the login screen, tap the \u003cstrong\u003e“Forgot Passcode”\u003c/strong\u003e link.\u003c/li\u003e\n\u003cli\u003eFollow the on-screen instructions to reset your passcode.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdditional Assistance\u003c/strong\u003e:\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003eIf you encounter any issues with the process, we may need a bit more information to assist you with the reset.\u003c/li\u003e\n\u003cli\u003ePlease take a clear picture of yourself holding your photo ID.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eContact Support\u003c/strong\u003e:\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003eSend an email to \u003ca href=\"mailto:support@muchbetter.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@muchbetter.com\u003c/a\u003e with a brief description of your problem and attach the picture you just took. We aim to respond within 48 hours, although in most cases, it is much sooner.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eImportant Information\u003c/strong\u003e:\u003c/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eMultiple failed login attempts\u003c/strong\u003e or accessing your MuchBetter wallet from a \u003cstrong\u003enew device\u003c/strong\u003e may trigger security alerts. This could result in a temporary lockout of your wallet or require a passcode reset.\u003c/li\u003e\n\u003cli\u003eIf you fail to log in multiple times consecutively, you may need to wait for a \u003cstrong\u003e24-hour cool-down period\u003c/strong\u003e to expire before trying again.\u003c/li\u003e\n\u003cli\u003eFor urgent access, please contact our support team for further assistance.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"took. We aim to respond within 48 hours, although in most \u003cem\u003ecases\u003c/em\u003e, it is much sooner. Important Information :","result_type":"article"}]}